Thank you for using Parallel. We want every user to have a positive experience. Because Parallel provides access to digital entertainment content, the refund rules below explain what is eligible for a refund and how to request one.
1. Digital Goods and Non-Refundable AccessParallel offers digital products, including:hypothetical scenario contentbranching path visualizationsnon-personalized entertainment featuresBecause access to digital content begins immediately upon purchase, all sales are generally final.We do not offer refunds for:completed scenario purchasesunlimited access packagessubscription renewalsaccidental purchases after content has been accessed2. Eligibility for RefundsYou may be eligible for a refund under the following conditions:Duplicate chargesTechnical issues preventing accessBilling errorsUnauthorized payment using your accountRequests must be made within 7 days of purchase.We reserve the right to refuse refund requests that do not meet these criteria.3. Third-Party Payment ProvidersPayments are processed securely through third-party services such as:StripeApple App StoreGoogle Play StoreEach platform may have its own refund process.
When applicable, users may be required to request refunds through the platform where the purchase occurred.We cannot override refund decisions made by Apple or Google.4. How to Request a RefundTo begin a refund request, please contact us at:📧 [email protected]Subject: Refund RequestInclude:Full nameDate of purchaseAmount chargedEmail associated with your accountDescription of the issueWe respond to refund inquiries within 3–5 business days.5. No Guarantees of ResultsParallel provides fictional, non-personalized content for entertainment only.
Refunds are not granted based on:dissatisfaction with fictional outcomesdisagreement with hypothetical contentreal-world decisions made using hypothetical examplesParallel does not guarantee any particular result, outcome, or scenario.6. Abuse of Refund PolicyWe reserve the right to:limit refund eligibilityrestrict access to purchasessuspend or terminate accountsin cases of refund abuse, fraud, chargeback misconduct, or repeated disputes.7. Changes to This PolicyWe may update this Refund Policy from time to time.Changes will appear on this page with a revised “Last updated” date at the top.Use of the Service after changes are posted constitutes acceptance of the updated policy.8. Contact UsFor questions about this Refund Policy, please contact:📧 [email protected]Subject: Refund Inquiry